5. Relationships With Patients

Registrants have patient care as their main concern.

Practice standard

Registrants must maintain clear and professional boundaries in relationships with patients and treat all patients with dignity and respect.  Registrants must have the knowledge, skills and judgement to avoid placing patients at unnecessary risk of harm, pain or distress.  Registrants must be able to provide appropriate responses to patient inquiries about procedures and related issues, and accept the patient’s autonomy and the right of the patient or the patient’s substitute decision maker to consent to or refuse service.  Registrants must understand how and act to protect the confidentiality of all professionally acquired information about patients and the privacy of patients with respect to that information, while facilitating the effective delivery of health care.


Registrants must:

a. provide clear and understandable information to the patient or patient's substitute decision maker prior to, during, and after the diagnostic or therapeutic procedure, using an interpreter if necessary

b. give the patient or patient’s substitute decision maker an opportunity to ask questions

c. provide the patient or patient’s substitute decision maker with answers to their questions within the scope of the profession’s responsibility

d. refer questions of the patient or patient’s substitute decision maker that are outside the scope of the profession’s responsibility to an appropriate health professional for answers

e. carry out diagnostic or therapeutic procedures only with the informed consent of the patient or the patient's substitute decision maker

f. treat the patient with dignity and respect and in accordance with the Code of Ethics of the College

g. make modifications to procedures based on the patient’s physical, medical and/or emotional status and needs, based on the registrant’s assessment of the patient’s physical, medical and/or emotional status and needs

h. instruct the patient to remove only the clothing and items that will interfere with the diagnostic or therapeutic procedures

i. provide the patient with a gown or sheet to cover areas where clothing was removed

j. explain to the patient when and where the registrant might touch them and why

k. touch the patient in only those areas needed to facilitate carrying out the procedure

l. keep all patient information confidential except when necessary to facilitate diagnosis or treatment of the patient, or when legally obliged or allowed to disclose such information

m. comply with any applicable privacy legislation such as the Personal Health Information Protection Act and its regulations

n. comply with all relevant legislation such as the Health Care Consent Act

o. comply with the Regulated Health Professions Act pertaining to the prevention of sexual abuse and the College’s sexual abuse prevention program